Frequently Asked Questions
Answers to the questions we are asked most often.
Orders
Do I need an account to place an order?
No. You can complete an order without creating an account. Registering lets you review past orders and keep your addresses on file.
Can I change my order after placing it?
Yes, as long as it has not shipped yet. Call {{PHONE}} or message us on WhatsApp with your order number.
How do I check my order status?
Use our order tracking page with your order number. Once an order ships, the tracking number is also sent by SMS.
Shipping & Delivery
When will my order ship?
In-stock items ordered before {{CUTOFF_TIME}} ship the same day, otherwise on the next business day. Delivery takes {{DELIVERY_DAYS}} business days depending on your city.
How much is shipping?
Shipping costs {{SHIPPING_FEE}}. Orders over {{FREE_SHIPPING_THRESHOLD}} ship free.
My parcel arrived damaged — what should I do?
Open and inspect the parcel while the courier is still there. If it is damaged, refuse the delivery and ask the courier to record a damage report, then contact us — we will replace the item at no cost.
Payment
Which payment methods can I use?
We currently accept cash on delivery — pay the courier in cash or by card when your order arrives.
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